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Dovetail is dedicated to subscriptions management and we aim to integrate our service with your direct marketing business wherever we can.

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Dovetail DNA

Dovetail is owned by Dennis Publishing and Immediate Media. Both shareholders are key Dovetail clients and subscription sales are a key business requirement for both companies. Their commitment to Dovetail and the subscription economy is reflected in their continuous support of this business for more than three decades. This support has survived a multitude of mergers, acquisitions and restructures. Their most recent and biggest investment is the Dove subscription platform which will drive our ability to manage complex product bundles and multi-channel subscription products.

  • Rupert Miles - Managing Director

    Rupert Miles

    Managing Director

  • Mark Elliott - Finance Director

    Mark Elliott

    Finance Director

  • Gill Lambert - Client Services Director

    Gill Lambert

    Client Services Director

  • x

    Rupert has been the publisher of a number of titles, including Radio Times, Saga Magazine and Elle. Since heading up the launch of the BBC's online service he has worked at the intersection between analogue and digital publishing. Rupert now has his ideal role leading Dovetail as it adapts to meet the needs of the publishing industry today and in the future.

    x

    Mark has in recent years undertaken a wide variety of executive and non-executive commercial roles in high-tech growth industries, before which he was a partner in Baker Tilly – one of the UK’s leading accountancy and business advisory companies.

    x

    Gill is an experienced direct marketer and business leader. She previously worked at Customer Interface (which later became part of the formation of Dovetail Services) as Sales and Marketing Director and her broader experience includes working for Future Publishing, Dennis Publishing and Imagine Publishing, with particular emphasis on subscription marketing. She also spent five years as Business Director of the digital agency Wide Area Communications Ltd.

  • Carl Martin - Chief Technical Officer

    Carl Martin

    Chief Technical Officer

  • Michael Desmet - Contact Centre Manager

    Michael Desmet

    Contact Centre Manager

  • Debbie Prewett  - Head of Data

    Debbie Prewett

    Head of Data

x

Carl is a reasoned IT professional with over 30 years of software development experience. For the last 18 years he has provided leadership to teams developing a number of large scale, market leading, Cloud based e-commerce platforms in both B2B and B2C spaces.

x

Michael was born and educated in South Africa where he started work in customer services at the Standard Bank of South Africa. He came to the UK in 1999 and worked for GE Capital moving to Capita in 2006. He joined Dovetail in 2015 bringing 15 years' experience in operations management and call centre management to our business.

x

Debbie is responsible for three key areas of the business - data, project management and customer insight. Previously Group Head of Data for Haymarket Business Publishing, she has extensive experience as Publisher both at Haymarket Business Publishing and prior to that, at Wilmington Media.

Careers

Dovetail offers a wide range of career opportunities and we are always keen to recruit new talent and embrace fresh ideas.

Why choose Dovetail?

The garden of England
Located in the heart of Kent, Dovetail is located on a business park in a rural setting. Facilities include free parking, Eco-village café, on-site social club, gym and swimming pool.

Body and soul
Our weekly fruit delivery and cycle to work programme keep our bodies as sharp as our minds, and our sports and social committee ensures that we keep a healthy work-life-balance.

As well as your contracted holiday entitlement, every employee gets a Dove Day, which is a day’s holiday on your birthday!

Learning and development
Dovetail is accredited as an Investors in People employer. We offer a range of career development opportunities including in-house coaching and training programmes and we will actively sponsor employees who wish to take a relevant professional qualification.

Our employee recognition and reward scheme and weekly “good to talk” sessions ensure that all employees have a voice and are given the opportunity to get their ideas and initiatives adopted by the business.

If you are interested in joining our diverse, dedicated and talented Dovetail team then contact us today.

Join us

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Clients

All of our clients generate revenue from subscription sales. Most of them are publishers and content generators, selling subscriptions to printed magazines, digital apps and websites, but we also provide services to membership organisations.

Satisfaction

We know what our clients think of us because we ask them.

The Dovetail client satisfaction survey is run every year, with a six-monthly update to check our service pulse. All client feedback is collected, collated and presented back to our clients during our regular user group sessions. The survey is managed by independent researcher Jim Bilton of Wessenden Marketing.

“The Client Satisfaction Survey typifies the transparent and collaborative culture that epitomises Dovetail Services.”

Jim Bilton, Wessenden Marketing

 

Contact us

Dovetail Services (UK) Limited
800 Guillat Avenue
Kent Science Park
Sittingbourne ME9 8GU
United Kingdom

 

Telephone
01795 414500

Subscription enquiries
01795 592817

Email us
General: contact@dovetailservices.com
New Business: gill.lambert@dovetailservices.com
Careers: careers@dovetailservices.com

Directions

By Road: Leave the M2 at junction 5 and take the A249 signposted to Sheerness.
At the first roundabout turn right onto the A2 towards Sittingbourne.
Take 5th turning on the right onto Adelaide Drive.
At the T-junction, turn left and immediately right onto Homewood Avenue.
At the next T-junction turn right onto Ufton Lane.
At the following T-junction turn right onto Gore Court Road.
Follow this road until you come out into the country and then take your first turning on the left onto Broad Oak Road.
The first right takes you into Kent Science Park, home of Dovetail. You will need to sign in at the gatehouse.

By Rail: South Eastern Trains services run from London Victoria and St Pancras approximately every half an hour. Please visit www.nationalrail.co.uk or www.thetrainline.com for the latest timetable information. Dovetail services is a five-minute cab ride from Sittingbourne station.