Julian has extensive experience on the client and fulfilment side of publishing. Having held positions as Circulation Director of Dennis Publishing and Marketing Director of Saga Publishing Ltd – he's at the top of his game when it comes to subscriptions. He has also served as Chairman of the PPA Subscriptions Committee. This all-round knowledge means Julian has an excellent grasp of the demands of subscriptions marketing and customer service.

Ranj has gained vast experience within the publishing world. Her CV is particularly impressive:

• Marketing Director, Highbury House
• Head of Fulfilment and Subscriptions, Highbury House
• Client Services Director, CDS Global
• Account Manager, Miller Freeman

With her energetic and positive attitude Ranj is held in high-esteem amongst the Dovetail clients.

Our IT guru – Richard comes equipped with the highest qualifications, an MSc in Intelligent Systems and PhD in Artificial Intelligence. When it comes to systems and IT development – he’s way ahead of the game. We don’t always know what he’s talking about – but we certainly sit up and listen. His CV includes Head of IT at Blueheath (the UK’s first Internet based wholesaler) and Head of Consultancy at Hyperlink (one of the UK’s largest full service Internet agencies).

The guardian of Dovetail’s commercial strategy, there’s nothing that gets past Tony without his scrutiny and approval. Since joining in October 2006 he has streamlined processes – and ensured all elements of finance are as user-friendly as possible. Tony has an excellent track record in publishing, having spent 15 years as Finance Director with TSL Education, a £60m turnover publisher.

From my experience working with several bureaus, Dovetail adopts an innovative, forward-thinking approach to Subscriptions Marketing. We realise that the customer is key and as such, invest heavily in all departments to ensure the depth of knowledge is at a high standard. Dovetail’s pro-active approach differentiates and places us in a unique position within the market place.

Dovetail is a terrific company to work for, there is a great atmosphere within all departments. Since I started Dovetail in 2009 my knowledge has increased not only in my IT skills but all other areas too. I have been exposed to many new systems whilst working here, which has helped me a great deal. I would recommend a career at Dovetail to anyone.

Dovetail is a fantastic company to work for, you are always made welcome by your colleagues, managers and other members of staff. It's more of a family then a work place. I have excelled so much since working for Dovetail and achieved things I never thought would have been possible, and I believe this is down to the support I have had from the company. Although I have been pushed to be the best and take on new responsibilities I have been rewarded for my achievements, such as winning Employee of the Year for 2010, and I feel that this has helped me excel in my role.

I am in my twelfth year at Dovetail, and I have seen it grow from strength to strength. Since having my daughter in 2004, I was lucky enough to be able to return to the same job working part-time. Dovetail has always been so flexible in allowing me to fit my working hours around my childcare. I work with a great bunch of people and can honestly say I enjoy my job and am very proud to be a long-term employee of Dovetail and a part of its future.