Capabilities and client benefits
Dovetail’s core capabilities help publishers realise the full potential of their subscriber relationships:
Customer care...for satisfied subscribers
We know how to look after customers. Subscriber satisfaction, provided by our comprehensive customer care centre, is quality checked.
Subscriptions fulfilment...for control of the process
Our eye for detail in managing subscriptions – from initial inquiry to subscription renewal – gives publishers control and confidence at each stage of the process.
Data analytics...for insight into subscribers
Our detailed customer data and analytical tools provide publishers with up to date knowledge and insight into every subscriber they have.
Marketing ideas...for targeted efforts and results
We understand how subscribers behave and can track which promotions work, which ones don’t – and why.
Digital media...for a clear way forward
We are working with publishers to bring their brands and content directly to subscribers across the range of media channels, from mobile to interactive to the internet.